Memorable Moments

Located next to the renowned Makai Golf Club in Princeville, this tranquil spot on Kauai’s North Shore is just what you need to relax and rejuvenate.. It’s no wonder so many families return to our resort year after year! Here are a few reviews from our guests.

 

Google
2.0/5
Sep 9, 2024
Google Grand Pacific Resorts
(After my review the Resort left me a message bellow, I callled and the guy had no clue why I called, they didnt want to resolve anything.) I HATE to leave negative reviews... especially when I read negative reviews and the problems I read were bugs, no ac and chckens... it's Kauai, I expect all of those things. First let me start by saying the cottages were amazing. They were very clean and came with everything you could possibly need and not bring. You have an entire stocked kitchen, minus food, but there's a Foodland right around the corner. Plenty of towels and pillows, everything you need. The pool isn't big and there is only one hot tub, but that's not why I came. First, I love being woken up at first light by the chickens and nature. It helps reset your clock and get your days back in order. Second, bugs live in nature, there's no ac, doors open, they come in. So, none of those complaints are valid to me. So 8 out of my 10 days I spent there I would rate a 5 star. However, we had a late flight out (9:45pm) so from day one, I was asking about a late check-out. I was told it shouldn't be a problem drom day one, "just make sure you remind me and come to the office to confirm the day before" is what the desk nanager said. So 2 days before check-out, I speak with the manager, she tells me it's all good and I can check out late, at 6pm. She said just come by in the morning to pay. So the next morning I came down at 9am, they open at 8:30. I spoke with the woman behind the counter, and she said there was a note in their system to set me up with late check out. She told me it was $100, I was a little shocked at the price, but we needed a place to come back to after our day so we could shower and relax before the flight. So I paid, and they reprogrammed our key cards. About 3 hours later I got a call from the manager of the front desk telling me that I couldn't check out late, she didn't approve it and I needed to be out by 10 the next day. My wife tried to handle the call but couldn't get a word in edge wise. She kept trying to explain the situation until she was in tears. which is kinda funny because I was the one at the Dr having a wound cleaned. So I had to ask the Dr to stop in the middle of what he was doing to talk to this manager and explain that we already paid, had a receipt, the money had been taken out of our accounts and our keys had been reprogrammed. She still insisted we could not stay late, that's when the Dr who had over heard the entire call said, "just ask for her name and the number to owner" I repeated what he said. She stopped and got quiet and asked if we only needed the room for showers before the flight. I told her no, we would need access to it until we left for the airport around 5:30. Right after I said that she said "make sure you are out of the room by 5:30 so we can get it cleaned. Then she's said good bye, didn't wait for a responce and hung up. So overall I would say most people myself included would love the cottages if you're looking for something like home with a kitchen in the more upscale area of Kauai. Be aware of bugs, and sounds, and chickens, bring a sound machine. But don't count on them to honor anything that you didn't book before you got there. It really ruined my opinion of where we stayed, by day 5 I had already written a glowing review with photos ready to post. After the traumatizing experience my wife went through I think we will be looking for a different place to stay next year. On a side note, the rest of the staff was great and the people were Great, and our room was wonderful.
Grand Pacific Resorts replied on Aug 19, 2024:
Hi Kris, we're disappointed to hear of your negative experience. We strive for 100% satisfaction and we regret to find out this was not the case. If you are willing, please contact us at (888) 476-9648 so we can work towards a resolution. We look forward to hearing from you, thank you.
Google
5.0/5
Sep 1, 2024
Google Grand Pacific Resorts
The Makai Club is a beautiful location and we love the resort! We had everything we needed for a great time in the one bedroom! And, the staff is so helpful and friendly!
Grand Pacific Resorts replied on Oct 4, 2021:
Sheri, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Google
5.0/5
Aug 27, 2024
Google Grand Pacific Resorts
The condo was stayed was really nice, very clean. We had a great view of the mountains from our patio. Easy walk to Hideaways and Queens Bath. Easy drive to Hanalei Bay, which plenty of great restaurants, shopping and the local beach.
Grand Pacific Resorts replied on Aug 28, 2024:
Hi Chris, thank you so much for the positive review! We hope you have a great day!
Google
5.0/5
Aug 23, 2024
Google Grand Pacific Resorts
El lugar está ubicado cerca de playas locales de la isla las cuales son muy tranquilas y extremadamente bellas. Las instalaciones están en perfectas condiciones, el departamento está muy limpio y te prestan cooler, hielo y toallas para que puedas ir a la playa. Altamente recomendable.
Google
5.0/5
Aug 18, 2024
Google Grand Pacific Resorts
My family stayed here for the past 10 days. Very reasonable and well located in Princeville. The rooms were well kept and very clean- The service was outstanding and I will definitely being staying here again next year! Thanks to all the staff that assisted in a successful family vacation!
Grand Pacific Resorts replied on Aug 20, 2024:
Hi Beau, thank you so much for the positive review and kind comments regarding our staff! We look forward to seeing you again soon, have a great day!
Google
5.0/5
Aug 15, 2024
Google Grand Pacific Resorts
Room was great. Grounds were great. Staff was awesome. You can rent snorkel and boogie boards. Slight complaint, cooking starter kit would be really nice. Like salt, pepper and a little oil
Grand Pacific Resorts replied on Aug 20, 2024:
Hi James, thank you so much for the positive review and feedback! We hope to see you again soon, have a great day!
Google
5.0/5
Jul 31, 2024
Google Grand Pacific Resorts
Very clean room and friendly staff. Good location.
Grand Pacific Resorts replied on Aug 7, 2024:
Hi Shuang, thank you so much for the positive review and kind comments regarding our staff! We hope you have a great day!
Google
5.0/5
Jul 27, 2024
Google Grand Pacific Resorts
You have to try the flaming zombie! Amazing and delicious!!!
Grand Pacific Resorts replied on Aug 1, 2024:
Hi Monica, thank you so much for the positive review and recommendation! We hope you have a great day!
Google
5.0/5
Jul 23, 2024
Google Grand Pacific Resorts
Such a wonderful stay! It was located in a great area. It was clean and well put together. The staff was fantastic! Kind and friendly people willing to help when ever you need. One of the best trips I have ever taken! Thank you all!
Grand Pacific Resorts replied on Jul 25, 2024:
Hi AnnaMaria, thank you so much for the positive review and kind comments regarding our staff. We hope to see you again soon, have a great day!
Google
5.0/5
Jul 21, 2024
Google Grand Pacific Resorts
We had a great time.
Grand Pacific Resorts replied on Jul 25, 2024:
Hi Mandy, thank you so much for the positive review! We hope to see you again soon, have a great day!
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